Delivery & returns
Built in Britain and shipped in days, not the weeks most merchants quote. Here's exactly what to expect.
Delivery
If it's in stock it's ready to go. Order before 15:00 on a working day and it leaves us that day. How quickly it reaches you is down to the delivery option you pick at checkout.
Delivery options
| Delivery option | Arrives | Charge | Free when you spend |
|---|---|---|---|
| Next Working Day Delivery | Next working day | £7.95 | £99+ |
| Standard Delivery | 2 working days | £5.95 | £45+ |
| Northern Ireland | 3 working days | £9.95 | - |
| Channel Islands | 3 working days | £12.95 | - |
| Ireland | 4 working days | £14.95 | - |
Delivery times are working days from dispatch, so next working day means the day after it leaves us.
Items on backorder
Occasionally a line runs out. We'll still take the order and show you when it's expected, and that expected date is the only time a lead time applies. If the rest of your basket is in stock, you choose at checkout whether to have the ready items sent straight away or hold everything for a single delivery. There's no extra charge for splitting it.
- Free delivery on orders over £45.
- We deliver across mainland UK.
- Someone must be available to receive and check goods on delivery.
Returns
Stock items
Unused stock accessories and hardware in their original packaging can be returned within 30 days for a refund. Please contact us first so we can arrange collection or return.
Made-to-measure doors
Cut-to-order and non-stock items can't be returned unless they arrive faulty or were supplied incorrectly. Please check sizes and specifications carefully before ordering - and contact us if you're unsure.
Damaged or incorrect orders
Inspect your delivery on arrival. If anything is damaged or not as ordered, let us know within 48 hours with photos and we'll put it right.
To start a return or report a problem, contact us or call 01273 757900.